1. Booking & Payment

A $125 deposit is required to confirm all appointments.
Clients must provide a valid card on file, which will be charged upon completion of the service.
Final pricing may vary depending on the scope of work and time required.
We accept cash, check, Zelle, debit/credit cards, and AMEX.

2. Cancellations & Rescheduling

We require 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice may result in forfeiture of the deposit.
No-shows or same-day cancellations may incur an additional fee.

3. Scope of Service

Our services include residential and commercial cleaning, organizing, and disposal.
Please notify us in advance of any special requests, hazardous materials, or restricted access areas.
Organization and disposal services may include sorting, donation drop-offs, or hauling away non-hazardous items.

4. Access & Safety

Clients are responsible for providing safe and clear access to the service area.
We reserve the right to decline service if conditions are deemed unsafe or unsanitary.
Pets must be secured during service to ensure the safety of our team and your animals.

5. Service Guarantee

We aim for 100% satisfaction. If you are not satisfied with your service, please contact us within 24 hours so we can address and resolve the issue.
We are not responsible for pre-existing damage or wear and tear uncovered during cleaning or organizing.

6. Liability

All staff are vetted and trained to handle your property with care.
We are insured, but not liable for fragile or improperly secured items unless disclosed beforehand.
The Clean Haus is not liable for lost items unless proven to be the result of negligence.

7. Privacy

Your personal information is kept confidential and used only for communication and billing related to our services.